If there is a problem with workmanship you may return the goods and receive a full refund for the item within 28 days of purchase with our full apology.

This also applies if a CD, video or  DVD is faulty, not if you just don't like the content.

If you have ordered a made to measure costume I regret that I cannot accept returns if you have changed your mind or decided to change the colour. The costume will have already been ordered to your initial specifications.  If you change your mind, you would loose the deposit. Obviously if anything is incorrect it can be returned with a full refund.

if the sizing is completely wrong (you may have to change the position of hooks), then I can also provide a complete refund or reorder the costume for you.

If the dress has been worn, is stained, smells of smoke or is damaged in any way then I regret I will not be able to accept it.

Postage:

I regret I are unable to re-imburse postage costs.  If a refund is required for any goods then it will be minus postage.

If you have paid by credit card, your card will be credited with any refund.  If you paid by cash / cheque, a cheque will be sent to you.  I aim to process all refunds within 4 - 5 working days of receiving the goods back in the office.  If you are returning a more expensive item, I suggest you take out insurance as I cannot refund any items if I do not receive them back.