On line ordering couldn't be easier. Simply click on the link next to the item you wish to order, ensuring that you choose your preferred postage option - also remember to specify the size you require as some of the pages automatically default to small - we have had several folks who have received the wrong size because they have forgotten to change size. You will then be taken to the Farida Shopping cart held on our Secure Server.

Payments can be made on all major credit and debit cards. For a list see below. You can review your Shopping Cart items at any time by clicking on the link above in the top right hand corner. All prices are in UK Pounds.  Your card is NOT automatically debited, we do not debit the card until we have checked we have the required goods. Your credit card holder will convert any payments in other currencies as necessary.

Customer Comments

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Postage & Packing - UK:

Costs have been calculated and added to the total cost of your order for you. If you decide to order two or more  items to be shipped at the same time, the Farida dispatch group will recalculate the shipping cost for you and contact you to advise you of the new reduced amount. 

Postage costs have dramatically increased for some things, and are now more complicated with shape, size and value also adding to the cost.  Sometimes next day delivery is cheaper than 5 day delivery once insurance has been added!

Insured Items - please read

We offer an insured option for expensive costumes, however we can send any item insured if you prefer - if the insured option does not appear as an option with your chosen item, please contact us and we will find out a cost for you - this also applies to overseas orders. If you are ordering several things together and total value is more than £50 again we can advise on insured post.

Missing post - We have had a small number of items go missing. In the UK, if an item was sent ordinary 1st or 2nd class, a claim can be made to the post office for up to £32, although it is not guaranteed that the amount will be reimbursed by the post office, especially without proof of postage. If you choose to use ordinary post and it goes missing when we send it out, we will investigate through the post office, and may be able to refund or replace(if we still have the item in stock). However this can take several weeks. If you are returning an item to us we cannot refund you until we receive the item. If it goes missing you would have to investigate with the post office, so make sure you get proof of postage. For international orders please read the international section.

If you are ordering an expensive costume we STRONGLY advise you go for insured postage, even though it adds to the cost, we cannot replace or reimburse costly items that go missing and are not sent via insured mail.  We can measure any item for you before sending it out, and also advise you of postage costs and options, as postage is not normally reimbursed. Please email us first if you want insured costs and it isn't shown on the website.

Returns -Please click left to read our returns policy. RE postage We regret we are unable to re-imburse postage costs. If a refund is required for any goods then it will be minus postage.
If you have paid by credit card, your card will be credited with any refund. If you paid by cash / cheque, a cheque will be sent to you. I aim to process all refunds within 4 - 5 working days of receiving the goods back in the office. If you are returning a more expensive item, I suggest you take out insurance as I cannot refund any items if I do not receive them back

Next day delivery - UK:

It depends when your e-mail is sent.  If at all possible, we will dispatch the same day - if this is not possible, we will make every effort to post out any orders within 24 hours.  If your order is not received until 3pm on Thursday, it may be Friday before it is posted.  The post office only guarantee next day delivery on working days.  So it would be Monday before you received your order. If you want to absolutely guarantee Saturday delivery for overnight post sent on a Friday, it is an extra £2.20 - this is the charge levied by the post office, not us. You would need to contact us specifically if you wanted this service.  90% of orders however, do reach our customers the next working day.

International Delivery:

When you place your order, we will contact you with the amount postage will be.  If you are not in a rush, it works out a lot cheaper! If your order is worth over £40, or you want to track the progess of your item,we strongly advise you go for insured postage as we have had some overseas postage go missing, especially to France. If you would like this service and the option isn't shown on the webpage, please email us first and would find out costs for you, if you don't specify insured post it will just be sent ordinary airmail (especially the CDs and DVDs). We cannot replace valuable items which have not been insured. In certain circumstances we may be able to replace less costly items, once we have investigated with the post office, but this can take several weeks. UK post is only tracked if it is sent insured, our prices on the website are for ordinary overseas post, not insured post.

Colour:

If you buy separates then the colour may not be an exact match if the items are from different designers or made from different materials.  Most will tone in - particularly with the addition of the right coloured hip scarf.  If you want an exact match, please specify on your order then we can tell you in advance if it is not possible.  Full costumes or anything sold as a set are obviously the same colour.

Custom Costumes:

If you order a made to measure costume, a deposit will be required.  This will be between £75 - £150 dependant on the costume.  We take the deposit when we accept your order but do not take the balance until you have received your costume and are happy with it.  There are likely to be one or two alterations still required as it is almost impossible to make something a perfect fit without the person there to do a fitting with.  To order click on the design you want and go through inputting your credit card details as if you were ordering the one there.  Send a separate e-mail to us with the information below: Remember to specify colour combinations.  If the costume is not what you asked for or the measurements are completely wrong, you can of course have a full refund.

Comment from a happy customer:     

'It is a lovely dress with lots of 'WOW'!! factor.  It fits beautifully and feels so comfortable to wear.  I can't really decide what colour it is.  By daylight it is blue and at night becomes purple.  Anyway it is beautiful and many thanks for getting it for me.'  Moira Forsyth.

Please remember to include the following measurement information, depending on the item you wish to order. Please ensure all measurements are in centimetres

Any queries?

Call Kay@ Farida HQ:  (0044) 0-191 519 0305

                     mobile:      (0044) 0-7966 270995